Who we are
Our website address is: http://vetpetco.com
What personal data we collect and why we collect it
We only ever collect the personal data that we need from you and keep to a minimum the personal data we hold on an ongoing basis.
We collect and process your personal data when you use our website and services. This may be personal data you provide to us, that we collect about you and/or information we receive from other sources.
Information you give us. The personal data you give to us may include:
- your name, postal and email addresses and telephone numbers
- information about your pet(s)
- financial and credit card information
We ask you to ensure that the personal data you provide to us is kept up-to-date and therefore please contact us if you need to amend any records we hold of your personal data.
Information we collect about you. Each time you visit our website we may automatically collect the following information:
the details of the device you use to access our site;
- your user activity details and preferences;
- your browser history details;
- your location details; and
- your electronic identification data including IP address and information collected through cookies;
Information we receive from other sources. We use approved third parties to provide services to us (for example, sub-contractors in payment and delivery services) and may receive information about you from them.
We sometimes combine information that we receive from other sources with information you give to us and information that we collect about you. We may use this information and the combined information for the purposes set out below.
Why do we collect your personal data and what is our legal basis for doing so?
The GDPR requires us to have a legal basis for collecting and using your personal data. The legal basis that we rely on in each case is one of the following:
- you have given us your consent to process your personal data (consent);
- processing your personal data is necessary for us to fulfil a contract entered into with you, or is necessary for us to do things (at your request) prior to us entering into a contract (contract); or
- we have a legitimate organisational interest where we use your personal data in a way that you would reasonably expect, and which has a minimal impact on your privacy (legitimate interests).
The purposes for which we collect and use your personal data are as follows. In each case we have confirmed which legal basis we rely on:
- to register you with our website (legitimate interests);
- to provide you with information about our products in response to your enquiry (contract);
- to provide you with the products you have ordered and to invoice you (contract);
- to provide you with information about our other products that are similar to those you have already purchased or enquired about (legitimate interests);
- to provide you with a more personalised service when you visit our website (legitimate interests);
- for assessment and analysis; for example, customer and product analysis purposes. These enable us to review, develop and to improve our service to you as well as notifying you of any changes (legitimate interests);
- for direct marketing by email (consent);
- for direct marketing by post (legitimate interests);
(Nb for details of how to object to direct marketing please see the section “Your Rights”)
- to administer our website and for internal operations; including troubleshooting, data analysis, testing, research, statistical and survey purposes (legitimate interests);
- as part of our efforts to ensure that our website is kept safe and secure (legitimate interests); or
- to enable us to use cookies as detailed in the section below (consent).
Cookies
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
Our website uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
Please note that if you do not agree to the use of strictly necessary cookies then you may not be able to access all or part of our site.
We use the following cookies:
Strictly necessary cookies. These are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site, use the shopping basket or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We also share this information with third parties for this purpose, such as Google and Facebook.
Your Rights – What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.