60 day money back guarantee
Our products are designed to work quickly, however sometimes they can take up to 2 months to be effective. So once we have determined that you have been giving a suitable dose for your dogs size, for at least 60 days, if you are not completely satisfied, we will then ask you to return any unused product / empty containers with proof of purchase. We will provide you with the returns address at this point. As soon as we receive your return we will initiate your refund.
To initiate your refund please follow the following steps:
- Contact us via admin@vetpetco.com with your Name and Order number, Please ensure to include an up to date telephone number in your email so we can speak to you directly.
- We will discuss with you the situation and aim to understand why you would like a refund. In some cases we need to ensure you have been using the products to the correct dose and daily for at least 60 days.
- If you have used our products to our dosing level and duration requirements and you are still not satisfied we will issue you the details for our returns department to initiate your refund.
- Next simply return all remaining product (or empty packaging) to the address provided, Along with proof of purchase. Also please make sure you obtain a proof of sending. Make sure the consignment is adequately insured.
- The cost of this return is at your own expense unless otherwise agreed with our team.
- On receipt we will issue a refund to your method of payment. Where multiple packages are returned deductions may be applied in alignment with our Return deductions terms set out above so please make sure you package all returns appropriately.